
Job description
To reinforce our teams, we are looking for a IT Service Desk speaking french and english.
Your main responsibilities:
- Manage all incoming calls and emails to the Service Desk support function
- Perform 1st line support related tasks
- Screen, categorize and prioritize support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs
- Follow and close out the calls opened trough the service management software
- Documentation of incidents for inclusion and updates within the internal knowledge base
- Install/replace IT equipment for the end-users (computers, laptops, printers, telephone, scanner, any IT devices in general related to an end-user)
- Install and configure software on end-user machines
- Reporting to the Service Desk team leader and producing monthly reports on demand
- Liaise with third party suppliers to report and escalate customer problems
- Participate in IT related projects under the supervision of the manager or project manager
- Perform administrative tasks on the inventory tool (client and server side)
- Perform administrative tasks in Active Directory
Job requirements
Your profile:
- You have at least 3 years of experience in a similar position
- Technical diploma in IT
- Fluent in French and English mandatory
- Technical Skills:
- Experience in supporting system key users
- Good knowledge and expertise with IT systems
- MS Office 365 and related applications
- Active Directory
- Basic skills on networking
- Strictly follow all ITSM and security policies
- Soft Skills:
- Customer focus and passion for excellence
- Excellent communication skills
If at the end of the recruitment process your application is successful, you will be asked for a criminal record.
What is offered 🤝 :
- Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
- Permanent contract
- Training courses
- Dynamic and innovative environment
- Be in the position to open your career perspectives
- Competitive salary package
If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.
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Details
On-site
- Sandweiler, Luxembourg, Luxembourg
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