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NSI - IT Service Desk - FR/EN

  • On-site

Job description

To reinforce our teams, we are looking for a IT Service Desk speaking french and english

Your main responsibilities:

  • Manage all incoming calls and emails to the Service Desk support function
  • Perform 1st line support related tasks
  • Screen, categorize and prioritize support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs
  • Follow and close out the calls opened trough the service management software
  • Documentation of incidents for inclusion and updates within the internal knowledge base
  • Install/replace IT equipment for the end-users (computers, laptops, printers, telephone, scanner, any IT devices in general related to an end-user)
  • Install and configure software on end-user machines
  • Reporting to the Service Desk team leader and producing monthly reports on demand
  • Liaise with third party suppliers to report and escalate customer problems
  • Participate in IT related projects under the supervision of the manager or project manager
  • Perform administrative tasks on the inventory tool (client and server side)
  • Perform administrative tasks in Active Directory

Job requirements

Your profile:

  • You have at least 3 years of experience in a similar position
  • Technical diploma in IT
  • Fluent in French and English mandatory
  • Technical Skills: 
    • Experience in supporting system key users
    • Good knowledge and expertise with IT systems
    • MS Office 365 and related applications
    • Active Directory 
    • Basic skills on networking
    • Strictly follow all ITSM and security policies
  • Soft Skills: 
    • Customer focus and passion for excellence
    • Excellent communication skills


If at the end of the recruitment process your application is successful, you will be asked for a criminal record.


What is offered 🤝 :

  • Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
  • Permanent contract
  • Training courses
  • Dynamic and innovative environment
  • Be in the position to open your career perspectives
  • Competitive salary package


If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.


#NSILuxembourgPSF

Laurence





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Details

On-site
  • Sandweiler, Luxembourg, Luxembourg