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IT Support Technician - FR/EN


Job description

We are looking for a IT Support Technician speaking French & English.

Your main responsibilities:

  • Provide support for the whole IT infrastructure 
  • Register with details all incidents and requests related to IT and manage to solve them, or assign them to other teams
  • Keep procedures and documentations up to date
  • Troubleshoot or upgrade desktop, laptops, printers, scanners, phone systems
  • Manage IT stock and asset database
  • Implementing and maintain computer systems and software
  • Follow the daily activities as a level 1 and level 2 support
  • Advise about new technologies related to our corporate IT infrastructure
  • Manage IT incidents and requests, while keeping the ticket database up to date
  • Flexible on working time (maintenance can be occurring outside of standard working time), part of the on-call duty team rotation
  • Backup and antivirus monitoring
  • Follow alerts on monitoring system

Job requirements

Your profile:

  • Bachelor's degree or equivalent professional experience (5 years)
  • Fluent in French & English
  • Knowledge of:
    • ITIL knowledge, GDPR and Data Privacy
    • Incident and asset management
    • End user devices (computers, printers and multifunction devices, meeting room devices, phones, network devices, storage devices, security devices)
    • User account and computer accounts management
    • End user applications
    • Printing, network, phone infrastructure
    • Backup and Restore Management
    • Client and server operating systems
    • Messaging solutions
    • Monitoring solution
  • Team spirit, self-efficient, communication skill
  • Customer and service focus
  • Can take initiative, decision making

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered 🤝 :

  • Permanent contract
  • Numerous opportunities for professional training, personal development, and internal mobility throughout your career
  • Competitive salary package
  • Flexible working hours for more work-life balance
  • The growth of a major industrial group with a great worldwide reputation
  • A family business culture

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.



  • Lintgen, Luxembourg, Luxembourg


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  • Lintgen, Luxembourg, Luxembourg