NSI - ServiceNow Developer - FR/EN

To reinforce our teams, we are looking for a ServiceNow Developer speaking French & English.

Your main responsibilities:

• Demonstrate technical expertise in ServiceNow, ensuring high-quality development and delivery of solutions
• Analyse, design and document service management workflows, procedures and policies to enhance service delivery efficiency
• Collaborate with IT stakeholders to gather requirements, follow regulation evolutions and define new service management processes
• Collaborate with business stakeholders to understand internal needs and propose process evolutions
• Evaluate existing service management processes to identify areas for improvement and optimization
• Assess service management tools and technologies to support process automation and improvement initiatives
• Provide ongoing administration, maintenance, and support for service management tools in use
• Implement and configure service management software solutions according to business requirements
• Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure service delivery meets or exceeds established targets
• Analyze service performance data to identify trends, areas for improvement, and opportunities for optimization
• Conduct regular reviews and assessments of service management practices to identify opportunities for enhancement

Your profile:

• Proven experience in service management, ITIL certification preferred
• Fluency in French & English mandatory

Technical skills:

• SerciceNow Service management tool
• Understanding of service management principles, processes and best practices

Soft skills:

• Strong problem-solving and analytical abilities with keen attention to detail
• Customer focus and passion for excellence
• Excellent communication skills
• Ability to work in a team in a multicultural environment

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered 🤝 :

• Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
• Permanent contract
• Training courses
• Dynamic and innovative environment
• Be in the position to open your career perspectives
• Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.

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