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NSI – Service Desk Support – FR/EN

Job description

To reinforce our teams, we are looking for a Service Desk Support, speaking French & English.

Your main responsibilities:

  • Troubleshooting PCs/Laptops/Tablets, VPN, etc.
  • Log, categorize and prioritize, diagnose and resolve, close, escalate incidents
  • Incident ownership and communication throughout the lifecycle of the incident
  • Handle in policy and out of policy service requests
  • Intervene onsite at the user location or temporary location
  • Execute IMACD tasks
  • Raise requests for authorization of service requests

Job requirements

Your profile:

  • Fluent in French, you have a very good level in English (at least B2)
  • Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.
  • Experience with:
    • MS Office Suite
    • Microsoft OS (Windows 7 and 10)
  • Knowledge of:
    • Mobile devices and mobile phone services
    • Ticketing and CMDB tools
  • Understanding of networking and networking protocols
  • Problem solving skills, attention to detail, customer and service focus
  • Flexible and stress resilient, you are able to work in a co-operative way
  • Spoken and written interpersonal, communication and presentation skills

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered 🤝 :

  • Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
  • Permanent contract
  • Training courses
  • Dynamic and innovative environment
  • Be in the position to open your career perspectives
  • Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.



Luxembourg, Luxembourg, Luxembourg


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Luxembourg, Luxembourg, Luxembourg