NSI - Experienced Service Desk Agent - FR/EN/GER/LUX

To reinforce our teams, we are looking for an experienced Service Desk agent speaking French, English, German and Luxembourgish,

Your main responsibilities:

• Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice

• Involvement in customer projects will also be expected.

• More specifically, the following tasks will need to be performed:

  • Support on network infrastructure,

  • Call handling, tracking, dispatching, and escalation,

  • Monitoring critical systems,

  • Participation to infrastructure improvement projects.

Your profile:

• You have at least 2 years experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...

• Fluent in French, English, German and Luxembourgish,

• Open-mindedness and readiness to work in a multicultural environment.

• Strong team spirit and customer orientation.

• Very important: given the 24/7 service provided to customers, availability to work nights and weekends is required.

• ITIL certification would be a valuable asset.

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered 🤝 :

• Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities

• Permanent contract

• Training courses

• Dynamic and innovative environment

• Be in the position to open your career perspectives

• Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.

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