IT Innovation Business Analyst - FR/EN

Since 2017, NSI Luxembourg PSF has been operating as a provider of value‑added IT services (Agile application development, ERP, cloud infrastructure, support, AI, etc.) for clients in both the private and public sectors. We offer a flexible approach combining consulting and fixed‑price projects, in order to address the specific challenges of each client.

As part of our growth, we are currently looking for a IT Innovation Business Analyst who speaks French & English.

Your main responsibilities as a Consultant:

• Serve as the main contact for entity stakeholders: track use case submissions, follow up on pain points, provide best practices on maintenance of domain knowledge, and coordinate readiness

• Write user stories to clarify requirements, shape operational requests, and drive backlog intake

• Manage the planner: ensure roadmap, backlog, and priorities are tracked and communicated

• Lead the intake and triage of requests for improvement, innovation, compliance, and enhancement

• Route backlog items, engage cross‑entity problem owners, and shape new idea intake

• Manage adoption enablement activities, including hands‑on support and user onboarding

• Track, measure, and report service health metrics (adoption rates, journey completion, incident frequency, feedback scores)

• Take ownership of team communications for the broader University community

• Track adoption, manage ambassador community, and promote active feedback sharing

• Organize and support regular AI enablement events at University scale (hackathons, workshops…)

• Coordinate logistics, stakeholder engagement, outcomes/follow‑up

• Configure parameters in the no‑code interface of university’s AI tools; conduct basic maintenance/troubleshooting

• Support pilot discovery, basic design or dev work as needed

• Step into adoption/support lead role during absences or peak periods

Your profile:

• Proven experience in business analysis, project coordination, backlog/process management, stakeholder engagement, and user enablement

• Bachelor’s or Master’s degree in IT, Business, or related field

• Fluent in French & English

🛠 Technical Skills

• Familiarity with AI tools

• Awareness of accessibility, privacy, and data compliance in the AI domain

🌟Soft Skills

• Pragmatic, hands‑on, results‑oriented, fast learning

• Collaborative, able to federate stakeholders, manage priorities across functions/entities

If at the end of the recruitment process, your application is successful, you will be required to provide an extract from your criminal record in accordance with the requirements related to our PSF status.

What is offered 🤝 :
🚀 A dynamic and innovative work environment
🎓 Training programs and ongoing support
🎯 Personalized and individual career development with a dedicated point of contact
🔄 A wide variety of assignments thanks to a rich and diverse client portfolio
💰 An attractive salary package aligned with your skills and experience
✨ Additional fringe benefits
🎉 Regular events to get together and share great moments as a team
🫶 Take the opportunity to join the “NSI family,” where human values remain at the heart of our priorities

As a signatory of The Diversity Charter, this position is open to everyone, without distinction of origin, nationality, gender, age, disability, religion, or sexual orientation.

#NSILuxembourgPSF