NSI - Desktop Support Analyst EN/FR

To reinforce our teams, we are looking for a Desktop Support Analyst speaking English and French.

Your main responsibilities:

• Provide Level 2 desktop & end-user support, ensuring SLAs and service quality targets are met.

• Install, configure, and troubleshoot PCs, network equipment, and business applications.

• Support system changes and deployments; minimize downtime and ensure seamless user experience.

• Manage hardware/software requests and maintain accurate asset records.

• Contribute to technical projects, system upgrades, and continuous improvement initiatives.

• Document procedures, maintain knowledge bases, and support configuration standards.

• Build strong relationships with business teams and act as a trusted IT partner.

• Escalate complex issues when required and provide occasional remote support to other sites.

Your profile:

• You have at least 5 years of experience in IT Support.

• Fluent in English, French is appreciated.

• Technical Skills:

  • Proven background support IT operation in a banking environment.

  • Solid knowledge of Microsoft Office, Windows environments, hardware & network basics.

  • Proven ability to troubleshoot complex desktop and productivity tool issues.

  • Understanding of LAN / WAN, multi-domain environments and connectivity troubleshooting.

  • Knowledge of ITIL best practices.

• Soft Skills

  • Strong customer service mindset and experience supporting demanding business users.

  • Proactive mindset, ownership, and reliability.

  • Team-player with strong communication skills.

  • Ability to prioritise, stay calm under pressure, and deliver a great user experience.

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered 🤝 :

• Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities

• Permanent contract

• Training courses

• Dynamic and innovative environment

• Be in the position to open your career perspectives

• Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.

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