NSI - International IT Services Specialist - FR/EN

To reinforce our teams, we are looking for an International IT Services Specilist speaking french and english.

Your main responsibilities:

• Provide support for Microsoft technologies: Windows 11, Office 365, Teams

• Manage Mobile Device Management for iOS and Android

• Assist in managing and maintaining network infrastructure under Level 3 supervision and perform 2nd-level troubleshooting

• Maintain and update the network and system CMDB (NetBox)

• Manage and maintain systems infrastructure in collaboration with the Systems Team (ESX)

• Manage and maintain the printing infrastructure

• Install and configure laptops, desktops, servers, switches, and perform patching work

• Troubleshoot and replace laptops, desktops, and components

• Support Citrix environments (XenApp, XenDesktop)

• Maintain and update software and hardware inventory

• Assist in budget preparation, manage contracts, and negotiate with local vendors

• Oversee contractor installations and maintenance during office moves, shutdown and opening operations

• Advise users on hardware and software usage

• Provide support to the bank’s Independent Asset Managers in the region

• Create, update, and maintain documentation and internal wiki

• Participate in implementation and deployment of group projects

• Contribute to the Business Continuity Plan and act as a point of contact during BCP invocation

Your profile:

• You have at least 5 years of experience in a similar position

• Diploma: Degree in Computer Science, Engineering or relevant field

• Fluent in french and english

• Technical Skills:

  • Excellent command in installing, maintaining and troubleshooting computers running Windows 11

  • Excellent command of Office 365, Teams

  • Excellent command of Apple and Android mobile devices

  • Strong knowledge of the OSI model and Enterprise Network Infrastructure

  • Knowledge in Project Management of IT Infrastructure Projects

  • Relevant certification from advantage (MS-700, CCNA, ITIL…)

• Soft Skills:

  • Willingness to continuously learn and high interest in new technologies

  • High readiness to get things done

  • Very good organization skills and ability to work independently and to be a great team player

  • Strong service orientation and excellent communication skills

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered 🤝 :

• Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities

• Permanent contract

• Training courses

• Dynamic and innovative environment

• Be in the position to open your career perspectives

• Competitive salary package

  
  

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.

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