NSI - IT Support Officer - FR/EN

To reinforce our teams, we are looking for an IT Support Officer speaking French and English. 

Your main responsibilities:

• Assist Project Teams and Functional Teams
• Handle Change Implementation activities, including deployments and releases
• Provide External Customer Support following SLA guidelines
• Provide Internal Customer Support for departments such as Audit, Compliance, RnD, Finance,
  Security, ...
• Execute Change Implementation tasks, e.g. deployments
• Handle incidents, including client communication and incident response
• Support the Problem Management Process through investigation assistance and log provision
• Aid in Lifecycle Management, covering applications, certificates, credentials, CMDB, ...
• Participate in On-call Duty as part of a shared team responsibility
• Ensure timely and precise documentation of all activities, including ticketing, incident reports, and event logs, maintaining a detailed timeline for each task and event
• Take full ownership of assigned tasks and projects from start to finish
• Proactively manage the backlog, ensuring thorough and efficient task completion
• Provide responses in a timely manner, strictly adhering to Service Catalog SLA guidelines
• This role demands a high level of responsibility and proactivity, ensuring that all support activities are conducted efficiently and effectively, maintaining the highest standards of service and support

Your profile:

• You have at least 2/3 years of experience in a similar position
  
• Diplôma: Bachelor's degree in Computer Science, Information Technologies or a related field
• Fluent in French and in English
• Technical Skills: 
  • Windows, Linux, macOS
  • Familiarity with user and group management, software installations, and system updates
  • Understanding of basic networking concepts such as IP addressing, DNS, DHCP, and VPN
  • Hardware components (PCs, printers, peripherals, ...)
  • Microsoft Office Suite, email clients) and enterprise applications
  • Ticketing systems (Jira, ServiceNow, ...) 
  • Basic understanding of IT security principles (password policies, phishing awareness, anti virus software, ...)
  • Familiarity with the concept of least privilege access and data protection
• Soft Skills:
  • Strong verbal and written communication skills 
  • Ability to prioritize tasks, manage time, and handle multiple issues simultaneously
  • Team player

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered 🤝 :

• Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
• Permanent contract
• Training courses
• Dynamic and innovative environment
• Be in the position to open your career perspectives
• Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.

#NSILuxembourgPSF