NSI - Junior Service Desk Agent - FR/EN/GER/LUX

To reinforce our teams, we are looking for a Junior Service Desk agent (M/W/X) speaking French, English, German and Luxembourgish.

Your main responsibilities:

• Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice

• Involvement in customer projects will also be expected

• More specifically, the following tasks will need to be performed:

  • Support on network infrastructure,

  • Call handling, tracking, dispatching, and escalation,

  • Monitoring critical systems,

  • Participation to infrastructure improvement projects

Your profile:

• Either recently graduated in computer science or already experienced in a similar position

• Ideally with an initial exposure to this type of product : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...

• Fluent in Luxembourgish, French, English and German

• Open-mindedness and readiness to work in a multicultural environment

• Strong team spirit and customer orientation

• Very important: given the 24/7 service provided to customers, availability to work nights and weekends is mandatory

• ITIL certification would be a valuable asset - Don’t worry if you’re not certified: we’ll take care of that !

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered 🤝 :

• Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities

• Permanent contract

• Training courses

• Dynamic and innovative environment

• Be in the position to open your career perspectives

• Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.NSILuxembourgPSF