NSI – System Support Representative – FR/EN

To reinforce our teams, we are looking for a System Support Representative speaking French & English.

Your main responsibilities:

• Responsible for the contact with the user after escalation from the first line Helpdesk team

• Analyze the nature of the incident and are capable to provide a profound solution or assist the user in a workaround

• Handle more advanced administration tasks (Policy Groups, Active Directory…)

• Update incident log in incident tracking tool and route of incident to the Infrastructure Team

• Propose improvement suggestions in incident, problem and change management

Your profile:

Technical Skills

• You have at least 3-5 years of experience as a Helpdesk Agent with the ability to resolve technical incidents

• Familiar with environments such as Windows 10, Windows Server 2019/2022/2025. Linux is a plus

• Advanced knowledge of Microsoft 365 (Administration), Azure, and Citrix

• Familiar with ticketing tools and ITIL guidelines

• Experience working with Hyper-V or VMware environments; Nutanix is a plus

• Ideally, experience with software deployment tools (SCCM/Intune)

Soft Skills

• Strong communication skills (verbal and written) with the capacity to work in a dynamic environment

• Motivated with a “can-do” attitude

• Client/service oriented

• Team player with the ability to communicate with different teams (Helpdesk, Infrastructure…)

• Autonomous and proactive

• Open to working on-call duties during some weekends

• Open to working from company sites (Bertrange and Esch-sur-Alzette) and customer site

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered 🤝 :

• Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities

• Permanent contract

• Training courses

• Dynamic and innovative environment

• Be in the position to open your career perspectives

• Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.

#NSILuxembourgPSF