NSI - Service Desk Support - EN/FR

To reinforce our teams, we are looking for a Service Desk support speaking English & French.

Your main responsibilities:

• Handling and triaging incoming calls and tickets

• User account management (password resets, account unlocks)

• Email and Office 365 troubleshooting

• Printer and peripheral setup and support

• Remote desktop assistance (via tools like RDP, Teams, or DameWare)

• Basic network connectivity checks

• Onboarding support (initial setup, hardware distribution)

• Software installations and updates

• Logging, classifying, and escalating issues when needed

• Maintaining documentation and user communication

Your profile:

• You have at least 2 years of experience in a similar position

• English mandatory, French and/or German/Luxembourgish would be a plus

• Technical Skills:

  • ITIL knowledge

  • User support experience (via phone or ticketing)

  • Remote support capabilities

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered 🤝 :

• Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities

• Permanent contract

• Training courses

• Dynamic and innovative environment

• Be in the position to open your career perspectives

• Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.

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