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Telco Operations Engineer - FR/EN


Job description

We are looking for a Telco Operations Engineer speaking French & English.

Your main responsibilities:

  • Maintain and support our Internet / TV / Fixed voice services : act on alerts, incident and customer issues
  • Troubleshoot and lead technical customer complaints investigations in order to restore service and guarantee Quality and Customer Experience targets
  • Manage incident communication and proceed with needed troubleshooting actions
  • Assist external teams in provisioning telecom services as needed
  • Act on reported alarm in our environment (Fixed & Mobile network, Broadband and TV)
  • Report incident / problems / statistics deviation
  • Perform basic device tests before commercial launch
  • Document processes and troubleshooting actions for the rest of the team

Job requirements

Your profile:

  • First experience in telecommunications on TV, VoIP, Broadband, FTTH, Cloud-PBX or mobile networks
  • Bachelor's degree in telecommunications or similar experience 
  • Fluent in French & English
  • Will be considered as an advantage knowledge in OSIX / KALIX tools
  • Be diligent to track open items and chase down responses on open issues
  • Good communication skills

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered 🤝 :

  • Professional and stimulating work environment 
  • Trainings courses
  • Be in the position to open your career perspectives
  • Permanent contract
  • Competitive salary package 

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.



  • Luxembourg, Luxembourg, Luxembourg


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  • Luxembourg, Luxembourg, Luxembourg