Job description
We are looking for a Telco Operations Engineer speaking French & English.
Your main responsibilities:
- Maintain and support our Internet / TV / Fixed voice services : act on alerts, incident and customer issues
- Troubleshoot and lead technical customer complaints investigations in order to restore service and guarantee Quality and Customer Experience targets
- Manage incident communication and proceed with needed troubleshooting actions
- Assist external teams in provisioning telecom services as needed
- Act on reported alarm in our environment (Fixed & Mobile network, Broadband and TV)
- Report incident / problems / statistics deviation
- Perform basic device tests before commercial launch
- Document processes and troubleshooting actions for the rest of the team
Job requirements
Your profile:
- First experience in telecommunications on TV, VoIP, Broadband, FTTH, Cloud-PBX or mobile networks
- Bachelor's degree in telecommunications or similar experience
- Fluent in French & English
- Will be considered as an advantage knowledge in OSIX / KALIX tools
- Be diligent to track open items and chase down responses on open issues
- Good communication skills
If at the end of the recruitment process your application is successful, you will be asked for a criminal record.
What is offered 🤝 :
- Professional and stimulating work environment
- Trainings courses
- Be in the position to open your career perspectives
- Permanent contract
- Competitive salary package
If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.
Details
On-site
- Bertrange, Luxembourg, Luxembourg
or
Apply with Linkedin unavailable
Details
On-site
- Bertrange, Luxembourg, Luxembourg
All done!
Your application has been successfully submitted!